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EXCELLENCE
IN LEADERSHIP CERTIFICATE PROGRAM
Module I: Leadership Skills
for Managers: The Full Range Model
This dynamic and challenging workshop helps executives, managers
and experienced professionals to move beyond their current personal, work
group and organizational boundaries and limitations in order to enhance
their leadership skills. You learn how to use the most up-to-date models,
skills and strategies for continuing to develop as a leader now and for
your future success. Through a series of simulations, interactive exercises
and discussions, you learn how to apply the powerful Full- Range Leadership
Model focused on improving motivation and performance levels for yourself
and others. You also explore topics such as characteristics and traits
of effective leaders; the role of charisma and vision; transformational
versus transactional leadership; situational/contingency approaches to
leading others; the role of power, influence and authority; linking organizational
change to re-engineering, continuous improvement, cross-functional team
dynamics and decision analysis.
The program emphasizes that the leadership style you develop determines
how far you'll advance in your organization, and how successful you'll
be in your career. To unlock your leadership potentials, you need to develop
a more flexible style and be able to work with many types of people and
situations. In the workshop, you evaluate your leadership profile and
its effectiveness as it relates to productivity, motivation, unit and
job effectiveness, relations to higher-ups, and satisfaction. A powerful,
interactive and competitive simulation exercise, "The Search For
the Lost Dutchman's Gold Mine," challenges you to apply program insights
to your own work environment. Lastly, you identify your special strengths
and areas offering new opportunities and develop an action plan for improvements
back on the job.
This workshop will help you:
+Unlock and develop practical leadership skills and improve your own performance
levels, work satisfaction, and effectiveness in leading others
+ Break out of traditional mind-sets and leadership styles that hold you
back from reaching your potential
+ Assess your own personal strengths and areas needing improvement
+ Move off of current career plateaus or take a fresh look at your present
situation and renew your enthusiasm for what you want to accomplish in
the future
+Develop skills to effectively deal with the pressures of work and meeting
the challenges of change
+ Increase productivity and improve quality by learning how to inspire,
energize, and intellectually stimulate your staff and associates
+ Understand how to apply the latest theories and techniques proven to
be successful in getting people with diverse backgrounds and interests
to work together, improve talents and abilities, and increase performance
levels
+ Learn techniques for overcoming resistance to change and better meet
the challenges of change
+ Formulate a plan for change related to your own and your organization's
development
Workshop schedule and topics
Day One
Small-group discussions, assessments and instructor-led activities focus
on the full range leadership model and how to apply it in effectively
leading others. You receive feedback from the MLQ surveys, assess yourself
with respect to the model, and practice skills related to the model. The
day concludes with an assignment to participate on a special project team
which will assess a leadership/organizational problem of one of the team
members.
8:30 a.m. - 9:00 a.m. Registration and continental breakfast
9:00 - 9:30 a.m. Introduction and orientation
9:30 a.m. – noon
Full-Range Leadership Model - How to influence performance, accomplish
goals, energize, and intellectually stimulate your staff and associates
+ The Future and organizational leadership
+ Historical perspective
+ Successful vs. effective leadership
+ Your “ideal” leader
+ New leadership paradigms
+ Leadership vs. management
+ Leadership as philosophy, life role, developmental process, and full
person
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
+ Laissez-Faire leadership
+ Management-by-exception (active and passive)
+ Situational/contingency reward theories
+ Applying situational leadership models: developing others
+ Assessing your leadership profile
+ Case study
+ Four leadership styles
+ Case studies and behavioral applications
+ Practice exercises
+ Project team assignment: “Problem-solving and decision-making”
Day Two
Small-group discussions, assessments and instructor-led activities help
you focus on understanding the transactional or contingency approach to
leadership. You assess your leadership style, learn diagnostic approaches
to assessing your followers, and participate in a competitive simulation
which challenges you to apply the skills you examined and practiced earlier
in the program. You assess yourself against the model and prioritize your
strengths and areas to improve. Lastly, you continue to participate in
your special problem-solving project team.
8:30 a.m. - 9:00 a.m. Continental breakfast
9:00 a.m. – noon
+ Situational factors influencing style
+ Follower developmental levels
+ Managing and leading through transactional leadership: influencing performance
+ Simulation/exercise
+ Project Team Work
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
Personal assessment and feedback related to the transformational leadership
model: your strengths and improvement areas
+ Four types of feedback
+ MLQ reports – interpretation guidelines
+ Assessing yourself - data feedback
+ Assessment of your current performance, satisfaction and interpersonal
levels of effectiveness
+ Prioritizing your strengths and areas needing improvement
+ Normative data - group profiles
+ Action plan development for increased effectiveness
Day Three
You and your project team present your own analysis and recommendations
with respect to a “real-world” problem for your own or one of
your team-mates use back on the job. You then you participate in a powerful,
interactive and challenging simulation exercise, "Search For the
Lost Dutchman's Gold Mine." It challenges you to apply the skills
you examined and practiced earlier in the program. Lastly, you receive
feedback from your project team associates on your leadership behaviors
and develop a your "take-home" action plan.
8:30 a.m. - 9:00 a.m. Continental breakfast
9:00 a.m. – noon
Project Team Presentations: “Problem-Solving”
Applying new skills: "The Search For the Lost Dutchman's Gold Mine"
simulation challenge event
+ Ground rules, organizational setting and team preparation
+ Leadership on the team: promoting synergy in a changing, dynamic environment
+ Communication and strategic planning related
+ Functions of goal setting, collaboration and team development
+ The role of quality improvement and decision analysis
+ Fostering participation and cross-functional team effectiveness
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
+ Assessment and Feedback
+ Linking outcomes and leader performance to the “Full-Range Model”
Transferring what you've learned to your work environment
+ How to eliminate personal and organizational barriers to success
+ Developing an action plan for improvement
+ Peer feedback on action plan
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Module II: Leadership EQ : How
to Develop and Use Emotional Intelligence for Success
Leadership and management literature suggest that the most important
factor distinguishing effective from ineffective leaders is their understanding
and use of emotional intelligence. A leader’s emotional intelligence
includes their degree of self- awareness, ability to manage emotions,
and ability to engender self-motivation. Emotional intelligence also focuses
on an individual’s ability to relate well to others, be a mentor
for other’s emotional development, foster a motivating environment,
and manage conflict effectively. This skill building program provides
tools, techniques, and an understanding of the guiding leadership EQ principles
that address each of these critical areas. Through interactive exercises,
assessments, and stimulating discussions, participants will learn how
to develop their own EQ from a leadership framework, and understand how
to facilitate the development of these skills in other individuals, teams,
and in their organizational culture.
Studies continue to indicate that both white collar and blue collar workers
are only performing at a fraction of their potential and creative best.
The reasons most often cited include poor leadership, low EQ competencies
resulting in ineffective communications and poor relationships, and unresolved
conflicts that are not addressed. This program provides guidelines, principles,
and practical suggestions for effectively developing and using emotional
intelligence as well as for helping participants to be better managing
and preventing conflict. The program also includes assessments, opportunities
to practice skills, and development of a personal action plan to apply
program insights back on the job.
Objectives:
At the conclusion of this program, participants will:
- Understand leadership EQ principles and techniques for building and
enhancing work relationships in order to improve performance.
- Have developed skills at identifying the underlying sources of poor
morale and the values and beliefs which make dealing with conflict and
low levels of motivation easier or more difficult.
- Have assessed their own EQ profile as well as interpersonal and conflict-management
management style.
- Understand techniques to improve their effectiveness in creating a
more motivating work environment and managing conflict and developing
higher levels of EQ in themselves and others.
- Be able to recognize the underlying sources of lower levels of EQ
and ineffectiveness in conflict management.
- Know the best way to handle different motivation and conflict situations.
- Have assessed strengths and areas to improve with respect to personal
motivation, emotion management, self awareness, conflict management,
and relating well to others.
- Have maximized individual personality strengths and contributions.
- Have developed an action plan for applying program insights back on
the job.
Workshop Schedule and Topics
Day One
8:30 - 9:00 a.m. Registration and
continental breakfast
9:00 - 9:30 a.m. Introduction and orientation
9:30 a.m. - noon
Behavioral and organizational foundations of EQ
+ The nature of emotional intelligence
+ Forms and types of emotional intelligence
+ Pervasiveness of conflicts and low EQ
+ Childhood messages
+ Constructive and destructive forces in the work environment
Understanding your own and others EQ
Assessing your emotional intelligence - “Emotional Intelligence Inventory”
"Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)
Survey"
Prioritizing your strengths and areas for improvement
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
Simulation: “Election to the Senate”
Using emotional intelligence at work – personal strategies
+ Developing high self-awareness
+ Managing your emotions
+ Building self-esteem
+ Motivating yourself
+ Case Study
Project Team Assignment
Day Two
8:00 a.m.- 8:30 a.m. Continental Breakfast
8:30 a.m.- 12:00 p.m.
Using your emotional intelligence in relating to others
+ Developing effective communication skills
+ Developing interpersonal expertise
+ Helping others help themselves
Preventing and avoiding conflict and negativity
+ The conflict cycle
+ Definition of conflict
+ Avoiding conflict and negativity when you can
+ Self-interest
Noon – 1:00 p.m. Lunch
1:00 p.m. – 5:00 p.m.
Resolving conflict -strategies and techniques
+ Assessing your conflict management style - Thomas-Killman Inventory
+ Styles and Strategies For Dealing With Conflict
+ Avoiding
+ Accommodating
+ Competing
+ compromising
+ collaborating
+ Identifying conflict positions
+ Project Team Work
Day Three
8:00 a.m.- 8:30 a.m. Continental
Breakfast
8:30 a.m.- 12:00 p.m.
Resolving conflict -strategies and techniques (cont.)
+Tips for exploring underlying concerns
+Case Study
+Practice exercise
Getting from no to “yes”
+Listen actively
+Win yourself a hearing
+ Work to a joint solution
+ Practice exercises
Project Team Presentations
Noon – 1:00 p.m. Lunch
1:00 p.m. – 4:30 p.m.
Principles for Enhancing Relationships
Developing Sensitivity and Awareness of Individual and Team Strengths
and Weaknesses
+ The Role of Feedback and Disclosure in Building Relationships
+ Learning About Similarities and Differences: “Psycho-Geometric”
Exercise
Developing an action plan for improvement on the job
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Module III: Leading and Empowering
High Performing Groups and Teams
Teams and work groups are increasingly recognized as essential ingredients
for long-term success in our competitive work environment. Challenges
such as de-layering of management structures and having to "do more
with less" pose new conditions for "team-based" organizations.
At this hands-on workshop you learn how the best leaders move beyond basic
team-building concepts and experiences, and how they avoid the common
pitfalls that prevent teams from reaching their highest levels of performance.
The program is grounded in the latest theories, research, and real-world
case studies of high performing groups and teams. You will learn principles,
techniques and skills proven to be the essential ingredients for building
and empowering high-performance teams. You will understand how to develop
and sustain a self-directed team that achieves performance goals, even
in conditions of high stress and change. You also will learn how to facilitate
team spirit and fully utilize team members' diversity through specific
techniques for forming, leading, organizing, planning, and empowering
action-oriented teams.
Program Benefits
At the conclusion of this program, participants will:
- Develop skills in building and leading high-performance work groups
and teams which operate at high productivity and work satisfaction levels
- Apply proven techniques to improve personal and team internal flexibility,
so you can adapt more quickly and easily to changes, problems, and opportunities
in your work environment
- Learn about the common pitfalls that prevent team success and how
to avoid them
- Learn how to build a team and organizational focus to achieve increased
group cohesiveness without a loss of individual effort
- Understand techniques for helping teams work well under high levels
of stress and change
- Improve internal communications among team members to increase awareness
of the abilities of others, build trust and feel better about the organization
- Improve your own effectiveness in working with others by identifying
your strengths and areas to target for improvement
- Practice what you learn through participation in simulations and exercises
- Transfer your learning into a dynamic action plan that will help you
foster better teamwork and more involvement among those you work with
Workshop schedule and topics
Day One
You learn how to build and lead high-performance teams through fostering
team cohesiveness, developing trust, working well under high levels of
stress and change, unlocking a team synergy, and effectively resolving
conflicts on the team. You receive feedback on your personality type and
are assigned to a special project team.
8:30 - 9:00 a.m. . Continental Breakfast
9:00 a.m. - 9:30 a.m. Program Overview/Introductions
9:30 a.m. – Noon
Understanding principles influencing high-performance teams
+ Comparing traditional and team-oriented organizations
+Full-range leadership and high-performance teams
+ Linking empowerment total quality management and reengineering the workplace
+ Working with high levels of stress and change
+ How to build team cohesiveness: roles, goals and procedures
+ Effective team decision making: developing consensus and synergy
+ Resolving conflicts on the team and between teams
Noon - l:00 p.m. Lunch
l:00 - 4:30 p.m.
Developing sensitivity and awareness of individual and team strengths
and weaknesses
+ The role of feedback and disclosure in team building and empowerment
+ Learning about influences of temperament/personality type on the team:
assessment from "Myers-Briggs Type Indicator (MBTI)"
+ How to effectively work with different personality types on the team
+ Assessing your team profile with the "MBTI"
Project Team Assignment : “Improving Team Performance”DAY TWOBefore
participating in a variety of challenging team building and empowerment
activities, you assess your strengths as a team leader and areas you need
to target for improvement. Please wear sports attire.
Day Two
8:00 - 8:30 Continental Breakfast
8:30 – Noon
Identifying your key strengths and areas to target for improvement
related to the team
+ Feedback from your own "Team Leadership Practices Survey (TLPS)"
and ranking areas to work on
Skills for developing high-performance teams
+ Principles, techniques and the role of the leader in building trust
and empathy
+ Developing team effort: the role of planning and decision making
+ Clarifying roles, goals and procedures
+ Power, influencing behavior and communication effectiveness
Noon – 1:00 p.m. Lunch
1:00 - 4:30 p.m.
Team building and empowerment simulation activities
+The role of risk taking and team support
+ Identifying team performance and planning for improvement
+ Empowerment principles and techniques
+ Assessment of individual and team behaviors
Project Team Work
Day Three
The third day of the program will include a highly competitive simulation
exercise, challenging all participants to apply program insights to achieve
success. Project teams will make presentations and individuals will also
receive feedback from their peers in the program on their leadership practices
and action plans for applications back on the job.
7:30 - 8:00 a.m. Continental Breakfast
8:00 a.m. – Noon
Project Team Presentations
“Alpha Energy” – A competitive business simulation game
+ Team dynamics
+ Roles, goals and planning
+ Problem-solving and decision-making
+ Power issues
+ Risk-taking vs. playing it safe
+ Role of trust and supportiveness
+ Confronting personal "comfort zones"
11:30 a.m. - 12:30 p.m. Working Lunch (Simulation Continues)
12:30 - 3:30 p.m.
“Alpha Energy” – A competitive business simulation game
(con.t)
Developing a personal action plan: Improving individual and group performance
+ Feedback on performance by peers
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Module IV: Strategic Leadership:
Planning and Change
This dynamic and challenging workshop focuses on the critical strategic
leadership skills required for organizational success in the 21st Century.
The focus will be on how to foster a culture of quality and excellence
resulting in sustained productivity and motivation levels of individuals
and teams. You participate through simulations, interactive exercises
and discussions to learn how to apply the powerful “full-range/transformational
leadership”, and “full-spectrum thinking” models to enhance
personal and organizational performance outcomes.
In the workshop, you evaluate and benchmark your strategic leadership
profile and its effectiveness as it relates to productivity, motivation,
unit and job effectiveness, relations to higher-ups, and satisfaction.
You also assess your own organization’s profile related to the “transformational
leadership” model and develop plans for encouraging positive organizational
change. You will also assess yourself through the powerful “Strategic
Leadership Styles Instrument (SLSI)” . You identify which of eight
styles typify your strategic-leadership orientation.. Based on the six
stages of organizational life, the SLSI helps individuals identify their
style preferences, facilitates discussion about organizational-style patterns,
and stimulates discussion around the appropriateness of style preferences
in the context of organizational goals.
A powerful, interactive and competitive simulation exercise, "The
Chaos Simulation," challenges you to apply program insights to your
own work environment. Lastly, you identify your special strengths and
areas offering new opportunities and develop an action plan for improvements
back on the job.
This workshop will help you:
+ Learn about how to apply the proven core principles of strategic leadership,
planning, and change focused on sustaining a culture of excellence
+ Understand strategies for applying the four “I’s” of
the “full-range/transformational leadership model and how to use
them to enhance personal and team success
+ Examine your leadership profile, benchmarked against the full-range/transformational
leadership model, as well as and its effectiveness as it relates to productivity,
motivation, unit and job effectiveness, relations with superiors and job
satisfaction
+ Increase productivity and improve quality by learning how to inspire,
energize, and intellectually stimulate your staff and associates
+ Learn how you process information, solve problems and relate to others,
and how this affects your performance and that of those you work with
+ Understand your special strengths and liabilities through two powerful
assessment inventories: the “Strategic Leadership Styles Instrument
(SLSI)” and the “Hermann Brain Dominance/Thinking Style Inventory
(HBDI)”
+ Break away from traditional management styles that inhibit motivation,
creativity, innovation and involvement
+ Assess your organization’s culture and profile through use of the
‘Organizational Description Questionnaire (ODQ)’ and develop
a plan to build off of strengths and compensate for weaknesses
+ Maximize your leadership effectiveness by using trust, risk taking,
power, emotion and humor to meet the demands of different situations
+ Learn techniques for overcoming resistance to change and better meet
the challenges of change
+ Learn proven strategies on how best to lead when faced by a constantly
changing work environment
+ Formulate a plan for change related to your own and your organization’s
development
Schedule
Day One
Small-group discussions, assessments and instructor-led activities focus
on the foundations of strategic leadership, planning, and change. You
assess your own strategic leadership style profile and learn how to apply
the “full-range/transformational leadership” model in effectively
leading others. You assess yourself with respect to the model, practice
skills related to the model, and begin to develop an action plan for improvement.
You also are assigned to a special project team that assesses a real “change
project” that is your own or that of one of the members of your team.
8:30 a.m. - 9:00 a.m. Registration and continental breakfast
9:00 - 9:30 a.m. Introduction and orientation
9:30 a.m. - noon
Foundations of strategic leadership, planning, and change
Personal assessment: the “Strategic Leadership Styles Instrument
(SLSI)”
+ six stages of organizational life
+ organizational-style patterns
+ style preferences in the context of organizational goals. Full-Range/Transformational
leadership - how to influence performance, accomplish goals, energize,
and intellectually stimulate your staff and associates
+ Leader traits and skills: traditional and the new
+ the “full-range” model of leadership
+ Leading through the four I’s of transformational leadership: energizing
and stimulating others
+ Individualized consideration
+ Intellectual stimulation
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
+ Inspirational motivation – the role of vision
+ Idealized influence - charisma
+ Case studies and behavioral applications
+ Practice exercises
Personal assessment and feedback related to the “full-range/transformational
leadership” model: your strengths and improvement areas
+ Assessing yourself related to the transformational leadership model
+ Assessment of your current performance, satisfaction and interpersonal
levels of effectiveness
+ Prioritizing your strengths and areas needing improvement
+ Action plan development for increased effectivenessProject Team Assignment:
“Leading and Managing Change”
Day Two
This highly interactive session provides you with a powerful “full-spectrum”
model of thinking and problem solving. You assess your own thinking/brain
dominance profiles and learn strategies for helping those with diverse
backgrounds and interests pull together, share talents and abilities,
and participate more openly and creatively. Drawing from the latest research
on thinking style, creativity, and innovative leadership, you will learn
how to become more flexible and develop a more creative approach to leading
and working with others.
8:30 a.m. - 9:00 a.m. Continental breakfast
9:00 a.m. – noon
A full spectrum model of leadership, critical thinking and analysis
+ Traditional mental models and analytical techniques
+ Simulation Exercise: Assessing individual and group mental preferences
and profiles
+ Case studies
+ Feedback results on your own brain dominance/thinking style profile
+ Composite - Group Profile
Noon - 1:00 p.m. Lunch
1:00 - 5:00 p.m.
Whole brain technology as a solution to today's business problems:
Principles and techniques
+ CEOs from around the world: a profile
+ Applications to productivity and job design, managing financial crises,
marketing and sales,
+ Making re-engineering and strategic planning work
+ Case studies
The Whole-Brain Model
+ Approaches and styles of leadership and team work
+ Developing your own style for enhanced personal performance
+ How to work effectively with different thinking styles and brain dominance
types to stimulate involvement
+ Strategies for developing and maintaining an environment with high levels
of involvement, creativity and innovation
+ Leading and facilitating personal and organizational change
+ Simulation exercise
Project Team Work
Day Three
Small-group discussions, assessments and instructor-led activities help
you focus on understanding the relationship between leadership, resistance
to change, and techniques to use the forces of change for improved performance
levels. You assess your organization’s culture through the insightful
“ODQ” assessment tool and participate in the creative “Square
Wheels of Change” exercise. The day also includes the presentation
of your project team’s “change project”. You then you participate
in a powerful, interactive and competitive simulation exercise, "The
Chaos Game," which challenges you to apply the skills you examined
and practiced earlier in the program. Lastly, you receive feedback from
your project team associates on your leadership behaviors and continue
work on a "take-home" action plan.
8:30 a.m. - 9:00 a.m. Continental breakfast
9:00 a.m. – noon
The “ODQ” – Assessing your organization’s culture
+Links with the transformational leadership model
Leadership, the new organization and changing environments
+Leadership and the New Science - VIDEO
+The changing roles of leaders in the new organization
+Planning for the short and long range
+Techniques for unlocking your potential as a leader
“Square Wheels of Change”
Noon - 1:00 p.m. Lunch
1:00 - 4:00 p.m.
Project Team Presentations
Applying new skills: "The Chaos Game” simulation challenge event
+ Ground rules, organizational setting and team preparation
+ Leadership on the team: promoting synergy in a changing, dynamic environment
+ Communication and strategic planning related
+ Functions of goal setting, collaboration and team development
+ The role of quality improvement and decision analysis
+ Fostering participation and cross-functional team effectiveness
+ Linking outcomes and leader performance to the "Transformational
Leadership Model
Transferring what you've learned to your work environment
+ How to eliminate personal and organizational barriers to success
+ Developing an action plan for improvement
+ Peer feedback on action plan
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