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FOUNDATIONS
OF MANAGEMENT CERTIFICATE PROGRAM
Units 1 & 2 Leadership
and Supervisory Skills
Units 3 & 4 Communication and Managerial Effectiveness Skills
Two dynamic, five-day programs to help newly promoted
or experienced first-level managers, supervisors, and team leaders develop
and improve their skills and increase their productivity – right
away!
A Note From the Program Director:
Dear Supervisor or Manager:
What’s the biggest challenge in the workplace today? Keeping up with
technology? Cutting costs in order to remain competitive? As a manager,
supervisor or team leader, you know the answer: Managing people.
The Practical Basic Management Certificate Series workshops offer you
ten days of concentrated training to improve your management skills and
confidence. These workshops help you improve your communication skills,
efficiency and productivity. To help you quickly get the skills you need
for success.
These programs can be taken in either order, and can be presented in alternative
delivery formats. Call me at (716) 390-9657 if you have questions about
how the Basic Management Certificate Series can help you as a new, or
experienced, supervisor, manager, team or project leader.
Cordially,
John P. Keenan, Ph.D.
President/CEO, John P. Keenan and Associates International
Orchard Park, NY Units
1 & 2 Leadership and Supervisory Skills
Description:
At this workshop, you gain the confidence to become a valued and integral
part of the management team. You develop the leadership skills you need
to improve team performance and productivity. You learn how to so that
you can make well-thought-out decisions which are credible to both management
and staff. and decision-making skills, train and coach your employees
for success in the workplace, and how to manage employee performance for
the benefit of the organization and the individual. In addition, you practice
problem- and decision-making skills, so that you can make well-thought-out
decisions which are credible to both management and staff.
How You Will Benefit:
- Assess your managerial style so that you can build on your strengths
and improve the areas where you are not as strong.
- Motivate and build trust with your employees so that you can count
on them taking responsibility for their work.
- Develop analytical problem-solving and decision-making skills so that
time is not wasted trying solutions that don’t work.
- Delegate responsibilities so that both you and your employees know
exactly what is expected and what the outcome should be.
- "Read” your employees so that you can quickly assess and
find solutions to performance, disciplinary or motivational problems.
- Use your power in a way that encourages cooperation rather than resentment.
“The five-day format was superb for developing group interaction.
I have immensely benefited from the workshop and the group interaction.”
James Fait, Software engineer, Siemens Industrial Automation
Program Schedule
Day One
8:00-8:30 a.m. Registration and continental breakfast
8:30 - noon Understanding people and motivation
+ The essentials of human relations
+ Assessing your leadership style
+ What managers should know about their staff, superior, peers and employees
+ Elements of effective job performance, rewards and job satisfaction
for employees
+ Today’s motivational problems and opportunities
Noon-1:00 p.m. Lunch
1:00 - 4:30 p.m. Becoming a situational leader
+ Applying the situational leadership model to your job
+ Analyzing the readiness of your employees to take responsibility
+ Selecting the right leadership style to use in each situation
+ Leadership simulation exercise
Project Team Assignments
+ Problem-solving and decision-making team project
4:30-5:30 p.m. Social Hour
Day Two
8:00 a.m. - 8:30 a.m. Continental breakfast
8:30 a.m. - noon Direction and delegation
+ Internal and external power
+ Orders and directions that encourage cooperation
+ Mastering the techniques of delegation
+ Barriers to delegation
+ Case studies
+ Role playing
Noon -1:00 p.m. Lunch
1:00 - 4:30 p.m. Direction and delegation, continued
Day Three
8:00 - 8:30 a.m. Continental breakfast
8:30 a.m. - Noon Making the transition to management
+ Differences between managers/supervisors and non-managers
+ Constituencies/stakeholders in an organization's environment that influence
organizational decision making and add to the complexity, scope and importance
of the mange process
+ Measure of organizational effectiveness and how they differ between
constituencies
Noon - 1:00 p.m. Lunch
1:00 - 4:30 p.m. Making the transition to management, continued
+ The relationship between leadership and teamwork
+ Reciprocal effects between the culture/climate of the organization and
your role as manager
+ Reciprocal effects between your role performance and the development
of your skills and abilities
+ Some of the differences, e.g., time perspective, allocation of time,
necessary skills, between managers
at various levels of the organization
Day Four
8:00 - 8:30 a.m. Continental breakfast
8:30 a.m. - noon Managing employee performance
+ Performance management characteristics
+ Performance management system
+ Developing performance standards
Noon - 1:00 p.m. Lunch
1:00 - 4:30 p.m. Managing employee performance, continued
+ Evaluating performance
+ The performance development meeting
+ Discipline and other concerns
Day Five
7:30 a.m. - 8:00 a.m. Continental breakfast
8:00 a.m. - 11:45 a.m. Decision making and problem solving
_ A systematic approach to problem solving
_ Defining problems and analyzing causes
_ Generating, selecting and weighing alternatives
Presentation of team "problem-solving" projects
11:45 a.m. - noon Presentation of certificates
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