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HOW
TO WORK MORE EFFECTIVELY WITH PEOPLE
Description:
More leaders fail because they lack sensitivity and
the skill of working well with people than for any other single reason.
Managers’ relationship with those they supervise often determine
employees’ and their own levels of productivity, success, “promotability”
and job satisfaction. This interactive workshop provides you with what
you need to begin – or continue – to improve the quality of
your relationships with others. During this workshop you explore proven
techniques for dealing more effectively with all kinds of people. Confidential
assessments, opportunities for personal consultations with experienced
instructors, the chance to practice your new skills in a safe environment,
and take-home action plans guarantee real benefits for your investment
of time and resources.
How You Will Benefit:
This program can help you:
- Get better quality work from yourself and those you work with.
- Identify the interpersonal relationship strengths you already have
and help you build on those strengths.
- Diagnose relationship-related problems and understand what can be
done to remedy difficult situations
- Increase internal flexibility so you can adapt more quickly and easily
to different kinds of people and situations.
- Discover the tools you need for successfully delegating jobs.
- Transfer you learning into an action plan that you can use to improve
your interpersonal relationship now and for the future
Assessment of Your Interpersonal Style
A trio of assessment instruments helps you gain insights into how you
can polish your interpersonal style. All information is confidential.
Johari Window Model. This information-processing model assesses
how you present and process information necessary to your relationships
with others.
Personnel Relations Survey. This survey provides information about how
leaders contribute to and control the flow of information between themselves
and others. You learn strategies for improving communication and developing
positive working relationships with others.
FIRO-B Inventory (Fundamental Interpersonal Relations Orientation-Behavior).
The FIRO-B offers insight into compatibility, relationships and individual
characteristics. Knowing this information helps you discover satisfying
work settings where you can be most productive.
Program Schedule:
Day One
8:30 a.m. – 9:00 a.m. Registration and Continental Breakfast
9:00 a.m. – Noon Program
Noon – 1:00 p.m. Lunch
1:00 p.m. – 5:00 p.m. Program
Introduction and Orientation
Understanding relationships: self and others
+ Communication and feedback: The Johari Window Model
+ Personnel Relations Survey
+ Basic concepts in interpersonal behavior
+ Ego states, transactions, scripts
+ Value of trust and how to develop it in relationships
+ Role of relationships in achieving improved performance.
Building supportive relationships with others
+ FIRO-B Inventory
+ Effective listening and developing empathy
+ Building positive relationships
+ Networking and team building
+ Improving difficult and troublesome relationships
Day Two
9:00 a.m. – Noon Program
Noon – 1:00 p.m. Lunch
1:00 p.m. – 5:00 p.m. Program
How to influence others
+ Different types of power
+ Effective uses of power
+ Case studies
+ Skill-building practice
Special Issues
+ Resolving conflict and differences constructively
+ Working with people who have performance problems
+ Case Studies
+ Exercises
Developing An Action Plan For Application At Work
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