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MANAGING
NEGATIVE THINKING AND BEHAVIOR : HOW TO BUILD EMPLOYEE MORALE
Description:
Scientific and popular literature suggests that negativity
and increasing levels of conflict and frustration are unfortunate by-products
of the high-tech “dot-com” era. Recent surveys show that today’s
executives and managers spend more than 20 percent of their time attempting
to resolve conflicts in their organizations. Increasing levels of stress
and the impacts of continuous change are taking their toll on even the
best of professionals and their organizations. Enlightened leaders recognize
the ongoing dangers of not effectively responding to low employee morale,
unresolved conflicts, and negative thinking and behavior. This practical,
hands-on workshop focuses on providing participants a better understanding
of the sources and dynamics of conflict and negative thinking/behavior.
Also, proven strategies and skill-building exercises are provided for
guidance on how to build morale and de-bugg yourself and your organization
from negative thinking and behavior for long-term benefit and gain. The
program also provides guidelines, principles, and practical suggestions
for effectively managing and preventing conflict and negative thinking/behavior
and replacing them with positive and sustaining alternatives. The program
includes assessments, opportunities to practice skills, and development
of a personal action plan to apply program insights back on the job.
How You Will Benefit:
At the conclusion of this session, participants will:
- Understand the underlying personal and organizational sources of negativity
and conflict in the “dot-com” era and how to weed them out.
- Identify the values and beliefs which make dealing with conflict and
negative thinking/behavior easier or more difficult.
- Thoroughly assess themselves and their organizations with respect
to strengths and areas to improve regarding conflict style, negativity,
EQ, and esteem.
- Understand techniques to improve their effectiveness in managing conflict
and negative thinking/behavior.
- Know the best way to handle and effectively respond to different
conflict and negative situations and behaviors.
- Maximize individual personality strengths and contributions and reduce
negative reactions
- Have developed an action plan for applying program insights back on
the job.
Program Schedule:
Day One
8:30 a.m. – 9:00 a.m. Registration and Continental Breakfast
9:00 a.m. – Noon Program
Noon – 1:00 p.m. Lunch
1:00 p.m. – 5:00 p.m. Program
Introduction and Orientation
Behavioral and Organizational Foundations of Negative Thinking and
Behavior
+ Pervasiveness of negativity and increased conflict levels in the high-tech
age
+ Early conditioning and programming
+ Basic concepts
+ Constructive and destructive elements
+ Conflict cycle
+ Reacting to conflict and negativity
Simulation: “Election to the Senate”
Sources and Causes of conflict and negativity
+ Assumptions
+ Morale and trust issues
+ Underlying sources and causes
+ Impacts of the “dot-com” culture and accelerating change
+ Case studies
Diagnostic Inventories: Personal and Organizational Assessment - I
+ Self-perception and self-esteem – “Self-Esteem Inventory”
+ Emotional intelligence – “Emotional Intelligence Inventory”
Day Two
9:00 a.m. – Noon Program
Noon – 1:00 p.m. Lunch
1:00 p.m. – 5:00 p.m. Program
Diagnostic Inventories: Personal and Organizational Assessment - II
+ Conflict management style - “Thomas-Kilmann Conflict Mode Instrument”
+ Your strengths – areas to improve
+ Developing a more flexible style
+ Organizational inventory: “Organizational Climate Assessment
(OCA)”
+ Organizational strategies for improvement
Resolving conflict assertively -strategies and techniques
+ Styles and strategies for managing conflict
+ Avoiding
+ Accommodating
+ Competing
+ compromising
+ collaborating
+ Identifying conflict positions
+Tips for exploring underlying concerns
+Case Study
+Practice exercise
Getting from no to yes
+ Listen actively
+ Win yourself a hearing
+ Work to a joint solution
+ Practice exercises
Personality types and the negativity they produce
+ Identification of personalities: “Psycho-geometrics assessment”
+ Personalities, jobs, and tasks: Good news and bad news
+ Personalities and motivation, expectations, and goal-setting
+ Realignment, modification, and reality adjustment
Developing An Action Plan For Application At Work
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