ONE-ON-ONE LEADERSHIP: COACHING, COUNSELING, AND COMMUNICATION SKILLS

Program Description:
Leaders concerned with improving levels of performance and fostering a more productive work environment need to master one-on-one leadership, coaching, counseling, and communicating with others. They maintain flexibility and know how to stimulate others to be cooperative and work at their best through knowing when to be directive, when to coach, when to facilitate, and when to delegate.

A special feature of this workshop is an assessment and profile of your current one-on-one leadership skill levels. Additionally, there are practice sessions which allow you to apply practical techniques from the program to a real-life workplace situation as well as feedback and suggestions on improving your leadership style.

Workshop topics include how to diagnose developmental needs; how to maintain a flexible leadership style and adapt to the situation; helping your staff members solve their own problems; working with the poor performer and the problem person; the eight-step coaching model; planning one-on-one communication sessions; and implementing plans for improved performance.

This workshop helps you:

• Develop skills in active listening, talking and responding, so you can confidently maintain your influence in any situation
• Understand the dynamics of problem identification and solution, so you can act quickly and decisively and strive for a positive solution
• Learn how to correct without criticizing, so you solve problems without arousing anger and resentment
• Improve your ability to handle the unwilling and difficult person, so you minimize the stress to other team members
• Develop skills in one-on-one leadership and coaching, so you know how to help employees improve their performance
• Understand how to help employees become better problem solvers themselves, so you reduce the time and energy you spend assisting employees with their work
• Learn how to coach your boss and peers to enhance your working relationships

Workshop schedule and topics

Day One
You learn the principles and dynamics of one-on-one leadership - when to coach, when to counsel, and when to do nothing. Get the results of your "Coaching Practices Assessment” to determine the skill areas where you are strong and areas where you may need improvement. Case studies, small-group discussions and instructor-led activities help you practice newly learned assessment, coaching, and one-on-one leadership techniques.

8:30 - 9:00 a.m. Registration and continental breakfast

9:00 - 9:30 a.m. Introduction and orientation

9:30 a.m. - noon
Behavioral and organizational foundations of one-on-one leadership
+ Role of one-on-one leadership related to the implementation of total quality management (TQM) and self-directed teams
+ Understanding and working with human behavior in your organization
+ When to counsel, when to coach and when to do nothing
+ Developing employees' professional skills and improving performance using coaching and counseling as critical skills
+ Identifying, analyzing and reacting to people problems
+ Helping your people solve their own problems
+ Working with the poor performer and the problem person
+ Getting effective results by having people solve their own problems

Noon - 1:00 p.m. Lunch

1:00 - 4:30 p.m.
Skills used in one-on-one leadership
+ Active listening-talking-responding
+ Problem identification, analysis and solution
+ Correcting without criticizing
+ Handling the unwilling and difficult employee
+ Disciplining
Coaching Skills
+ Attitudes and skills of effective coaches
+ The eight-step coaching model
+ Feedback results from your "Coaching Practices Assessment Survey"

Day Two
Find out how to prepare and plan for an effective one-on-one leadership session as well as learn techniques for effective interpersonal communication. Practice sessions allow you to apply practical techniques from the program to a real-life workplace situation and you receive feedback and suggestions on improving your leadership style. You develop an action plan outlining improvements to take back to your job.

8:00 - 8:30 a.m. Continental Breakfast
8:30 a.m.- 11:30 a.m.
Interpersonal Communication Skills
+Defining Problems/Opportunities Effectively
+Confronting Resistance
+Encouraging Involvement and Gaining “Buy-In”
+ When behavior does not change
Planning the session: structure and strategy
+ Pre-meeting checklist
+ Creating the right atmosphere for interaction
+ Using the right skills
+ Determining the problems and the employee's perception of it
+ Mutual agreement of what the problem is
+ Developing a solution

11:30 a.m. - 12:30 p.m. Lunch

12:30 p.m. - 4:00 p.m.
Building your competencies, improving your skills
+ Role-playing practice sessions
+ Guided discussion and workshop learning experience
+ Assessing your performance
+ Drafting an action plan